Privacy policy

Privacy Policy

Last Updated: December 2, 2025

LDH Sparkler Store (“we”, “us”, “our”) operates this website and provides all related information, content, features, tools, products, and services (collectively, the “Service”) to you (“you”, “the customer”) to create a curated and secure shopping experience. 

This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, or make a purchase through the Service, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy shall prevail.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal Information” refers to information that identifies, relates to, or can reasonably be linked to you or another person. It does not include anonymous or de-identified information.

Depending on how you use our Service and applicable law, we may collect the following categories of information:

Contact Information

Name, mailing address, billing address, shipping address, phone number, and email address.

Financial Information

Credit/debit card numbers, payment method details, transaction records, billing confirmation, and other related payment information.

Account Information

Username, password, security questions, and preference settings.

Transaction Information

Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, as well as order history.

Communication Records

Information you provide when contacting customer support.

Device Information

IP address, browser details, operating system, device identifiers.

Usage Information

Activity on our website, browsing behavior, time spent, and interactions with the Service.

2. Sources of Personal Information

We may collect personal information directly or indirectly from the following sources:

  • Directly from you (when creating an account, placing an order, or communicating with us)

  • Automatically (via cookies, analytics tools, or your device when browsing the Service)

  • From service providers (payment processors, shipping partners, IT providers)

  • From third-party partners (such as advertising or analytics tools)

3. How We Use Your Personal Information

We may use the collected information for:

Providing and Improving the Service

  • Processing payments

  • Shipping and fulfilling orders

  • Managing returns, exchanges, or cancellations

  • Managing accounts

  • Customizing the shopping experience

  • Remembering your preferences

  • Recommending products based on browsing & purchase history

Marketing & Advertising

  • Sending promotional emails or messages

  • Showing targeted ads based on browsing activity and purchase behavior

  • Personalizing online advertising through Shopify and third-party services

Security, Fraud Prevention & Compliance

  • Verifying account identity

  • Protecting against fraud or malicious activity

  • Maintaining overall platform and data security

Customer Support

  • Responding to inquiries and providing service updates

Legal Obligations

  • Complying with laws, subpoenas, and government requests

  • Participating in legal proceedings

4. How We Disclose Personal Information

We may disclose your information under the following circumstances:

  • To Shopify, our ecommerce platform provider

  • To service providers, including:

    • Payment processors

    • IT and cloud service providers

    • Shipping and logistics companies

    • Customer support vendors

  • To marketing and advertising partners for targeted advertising

  • At your direction, such as when shipping your order

  • Within our corporate group

  • During business transactions, such as mergers or acquisitions

  • For legal reasons, including compliance, fraud prevention, or safety protection

5. Relationship With Shopify

Shopify hosts our store and processes data about your interaction with our website. Your information may be transmitted and stored outside your country of residence.

Shopify may also use your information to help operate, improve, and secure its platform. For details about Shopify’s data practices or to exercise rights related to Shopify-processed data, please visit:

  • Shopify Consumer Privacy Policy

  • Shopify Privacy Portal

6. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these websites. Please review their policies before sharing information.

7. Children’s Data

Our Service is not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided personal information, please contact us to request deletion.

8. Data Security & Retention

We implement reasonable security measures, but no method is 100% secure.
We retain personal information only as long as necessary to:

  • Maintain your account

  • Provide the Service

  • Comply with legal obligations

  • Resolve disputes

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access your personal information

  • Request deletion

  • Correct inaccurate information

  • Request a copy of your data (data portability)

  • Opt out of targeted advertising or data sharing

  • Manage your communication preferences

We may need to verify your identity before responding to your request.

You may also appoint an authorized agent to act on your behalf, subject to verification.

We do not discriminate against you for exercising your privacy rights.

10. International Transfers

Your information may be transferred outside your country of residence. If transferring from the EEA or UK, we rely on Standard Contractual Clauses or other legally recognized mechanisms.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date and follow any legal requirements regarding notification.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

📧 ldh@ldhsparkler.com
📍 Yongxiang Road, Daguangkan Village, Lane 2, No.13, Room 204, Shenzhen, Guangdong, 518129, China