Refund policy

We want every customer to enjoy a smooth and satisfying shopping experience. Because our products are celebratory and often consumable, our policies are outlined below:

1. Returns for Non-Quality Reasons

At this time, we are unable to accept returns or issue refunds for the following reasons:

• Change of min
• Incorrect item purchased
• Personal preference
• Carrier-related delivery delays
• Items that have been opened or used

Please review your order carefully before completing checkout.

2. Quality Concerns — Free Replacement

If the product you received has a quality issue, we are happy to provide:

• A free replacement (reshipment), or
• Reshipment of missing or damaged components

To request a replacement:
Please email ldh@ldhsparkler.com
and include:

• Your order number
• Photos or video showing the issue
• A brief description of the problem

Our support team will review your request and respond within 2 business days.

3. Damaged Items on Arrival

If your order arrives damaged due to shipping, please contact us within 7 days of delivery.
Provide photos or video of both the packaging and the product, and we will issue a free replacement immediately.

4. Lost Packages

If the tracking status indicates that your package is lost, we will provide:

• A free replacement, or
• A resolution based on the carrier’s investigation

Please contact Customer Service at: ldh@ldhsparkler.com to arrange the return/exchange. 

Send all returns to:

If you have any questions or concerns, feel free to reach out to us anytime at: ldh@ldhsparkler.com.